What types of products do you offer?
At smileybasket.store, we specialize in a curated selection of innovative and practical gadgets designed to enhance everyday life. Our offerings include multifunctional products such as the 2 in 1 Wireless Vacuum Cleaner and the 4 in 1 Retractable Charger, which are perfect for both home and on-the-go use.
How can I place an order?
To place an order, simply browse our website, select the desired product, and add it to your cart. Once you are ready to check out, follow the prompts to enter your shipping and payment information. After completing your order, you will receive a confirmation email with the details of your purchase.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase. For more details, please refer to our return policy section.
How long does shipping take?
Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery may take an additional 5-10 business days depending on the destination. You will receive tracking information once your order has shipped.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly. It is important to report any issues as soon as possible to ensure a satisfactory resolution.
Do you offer exchanges?
We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order for the desired item. Please refer to our return policy for more information on how to initiate a return.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns for hazardous materials or sale items. If you have questions about a specific item, please contact us for clarification.
How will I know if my return is approved?
Once we receive and inspect your return, we will notify you via email regarding the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.